This applies to both Commercial and Medicaid Expansion
As of Jan.1, 2025, prior authorization faxes received on/or after Jan.1, 2025, will be cancelled going forward as we announced in August 2024.
Faxed authorization cancelations will occur unless one or more of the situations below apply:
1. Provider received an error while trying to submit the electronic request
a. Providers will need to contact Availity at 1-800-282-4548 or Availity Technical Support Direct message at www.availity.com for technical support.
- If the technical error cannot be resolved by Availity, providers will then be allowed to fax.
- The Availity ticket number must be listed on the fax cover sheet.
2. Authorization needed is a Medicaid Expansion inpatient discharge notification
a. Reference page 46 of the Medicaid Expansion Provider Manual for more information on this process.
3. When Availity Essentials or Predictal has downtime
a. BCBSND will notify providers if this occurs and utilize a fax option if necessary.
Not familiar with electronic submission?
Providers can learn more about electronic submission through Availity/Predictal through the following Predictal Resource Guide.
Questions?
Contact the Provider Service Center phone number on the back of the member’s ID card.