High call volumes

Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.

Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.

You’re not alone: Behavioral and mental health services

Find mental health services and therapies for you and your loved ones

Seeking behavioral health care for yourself or a loved one can be challenging. Navigating new systems, facing stigma and managing emotions are all expected steps on the journey. By taking the initiative to seek information and resources, you’ve already completed a critical first step. Our teams are here to help.

988

Call or text if you or someone you know is in crisis. Help is available 24/7.

Things to consider when choosing services

Make it easier to get help with your mental health. A checklist can help you think about your next steps. See the section below for things you can consider.

Specialization: Look for providers who specialize in treating your symptoms and condition.
Treatment approach: Consider therapy, medicine or a combination of both.
Provider qualifications: Ensure the provider is licensed
Cultural sensitivity: Seek providers who understand your loved one’s cultural identity.